Frenquntly Asked
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Do You Ship Overseas?

Yes! We ship worldwide. International shipping costs apply and will be added at checkout. Stay tuned for exclusive deals – we run discounts and promotions throughout the year. If your order requires freight shipping, please contact a sales representative for assistance.

How Long Will it Take to Get My Order?

Each order will require its own time frame for delivery. Most systems typically require a 4-6 week lead time once the order is confirmed, but product type and the load of projects in production may cause shipping and delivery variations.

What Shipping Carriers Do You Use?

We use all major carriers and local courier partners when shipping. Upon checkout, you will be given the option to select a delivery method that best suits your needs. We arrange transport of large orders via freight.

My Product was Damaged Upon Arrival. What Happens Next?

We are sorry for the inconvenience. Please contact with your order information and photos of the damage, and we will do our best to provide you with a satisfactory fix to your issue.


Can I Return My Product?

While we strive to make certain our customers love our products, we are happy to help if you need to return an order. Please contact us directly, and we will walk you through the return process. You can read more information about our return process on our Refund Policy page.

Can I Have My Product Personalized?

Should the color options available on our site not match your ideal project, please contact a sales representative to see if a custom color is available for special order. Prices may vary.

How Do I Treat/Maintain Knotwood?

Please refer to our Care and Maintenance page for more information regarding upkeep of your Knotwood products.