Yes! We ship worldwide. International shipping costs apply and will be added at checkout. Stay tuned for exclusive deals - we run discounts and promotions throughout the year. If your order requires freight shipping, please contact a sales representative for assistance.

Each order will require its own time frame for delivery. Most systems typically require a 4-6 week lead time once the order is confirmed, but product type and the load of projects in production may cause shipping and delivery variations.

We use all major carriers and local courier partners when shipping. Upon checkout, you will be given the option to select a delivery method that best suits your needs. We arrange transport of large orders via freight.

We are sorry for the inconvenience. Please contact with your order information and photos of the damage, and we will do our best to provide you with a satisfactory fix to your issue.


While we strive to make certain our customers love our products, we are happy to help if you need to return an order. Please contact us directly, and we will walk you through the return process. You can read more information about our return process on our Refund Policy page.

Should the color options available on our site not match your ideal project, please contact a sales representative to see if a custom color is available for special order. Prices may vary.

Please refer to our Care and Maintenance page for more information regarding upkeep of your Knotwood products.

For smaller home projects, you can refer to our detailed guides on installation, but we always recommend speaking with a professional before installation to ensure as safe and efficient a completion for your project.

Yes! Please feel free to contact us for assistance by telephone (855-568-9003), customer service e-mail (, or live chat. Please allow up to one business day for a response.


Please do not hesitate to contact us through our Contact Page, direct e-mail, phone, or live chat with any further questions. 

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